Diagnose Microsoft Teams incidents in minutes: try MS Teams Observability in Dynatrace (Demo mode)

Microsoft Teams has become a mission-critical tool for enterprises. Strategic meetings, day-to-day collaboration, telephony, contact centers, when Teams performance degrades, the impact is immediate for end users and for IT teams.

The issue is not a lack of data.

The real challenge is the lack of actionable visibility to understand why a specific call degraded, where the issue occurred, and how to act quickly. This is exactly what we call the Microsoft Teams observability blind spot.

To address this, MS Teams Observability for Dynatrace, developed by Phenisys, takes a radically different approach: Teams observability designed for troubleshooting, directly inside Dynatrace.

And most importantly: you can try it immediately, thanks to a ready-to-use Demo mode.

Why a dedicated Microsoft Teams app in Dynatrace?

Across many organizations, IT teams share the same reality. Microsoft Teams incidents keep coming in, but standard tools don’t provide clear answers to operational questions:

Is it a network issue? A specific site? A Microsoft service incident? An isolated user case?

In practice, teams often face:

Aggregated metrics that are hard to use at the individual call level
Delayed insights from native Microsoft tools
Helpdesk teams dependent on Teams or network experts
Resolution times that easily exceed an hour

The result: long, frustrating investigations with little factual evidence, while Teams remains a critical business service.

What the Demo lets you understand immediately

As soon as the app is installed, it starts in Demo mode by default.

No configuration, no agent deployment, and no access to your Microsoft tenant is required.

The data is simulated, but intentionally designed to reflect real production scenarios: degraded calls, at-risk sites, Microsoft service incidents, and network variability.

Within minutes, you can:

Visualize a global view of Teams quality and usage
Search for specific calls and access detailed call diagnostics
Analyze each call through a waterfall timeline per media stream
Identify problematic sites or geographic areas
Correlate Teams quality with Microsoft-reported service issues

The goal is not to “look at dashboards”.

It’s to understand how Teams incidents can be diagnosed in real-world conditions.

Try MS Teams Observability in Dynatrace in 3 steps

1️⃣ Prerequisites

To get started, you only need:

A Dynatrace environment (SaaS or Managed)
Permissions to install an app from the Dynatrace Hub

Demo mode works without any Microsoft Teams prerequisites.

2️⃣ Install the app from the Dynatrace Hub

The installation is intentionally straightforward:

Download the Microsoft Teams Observability app here
In Dynatrace: Hub → Upload app → select the ZIP file you just downloaded
Open the app via: Apps → Microsoft Teams Observability

In most environments, the installation takes less than one minute.

3️⃣ Explore the Demo mode

Once the app is open, everything is already set up. Views are populated, calls are available, and diagnostics are fully accessible.

You can freely navigate between:

Global overview dashboards
Individual call diagnostics
Site and subnet-level analysis
Detailed waterfall timelines

An embedded animation helps you quickly understand the main use cases and navigation principles.

Want to go beyond Demo mode?

Demo mode is ideal to:

Evaluate the value of the approach
Project yourself into real operational use cases
Present the solution to IT, network, or support teams
Prepare a structured Proof of Concept

To observe your own Microsoft Teams calls, switching to Live mode is straightforward and relies on two components:

First, deploy the Microsoft Teams Observability Agent, which collects enriched metrics via Microsoft Teams APIs and sends them to Dynatrace.
Then, activate a Phenisys license (or start with a free trial) to unlock the full production feature set.

👉 Request your free trial or license here

Once live, your calls, users, sites, and network KPIs automatically populate the application.

This approach aligns with a broader evolution of Microsoft Teams metrology, which we explore in this article.

The benefits for your IT teams

On a daily basis, the impact is very concrete.

Teams move:

From assumptions to fact-based diagnostics
From long tickets to targeted investigations
From high-level views to call- and site-level visibility
From costly DEX tools to integrated observability within Dynatrace

Microsoft Teams observability finally becomes actionable.

Ready to try it yourself?

If you already use Dynatrace, you can try Microsoft Teams Observability today, with no commitment.

Install the app from the Dynatrace Hub
Activate Demo mode
Explore real-world diagnostics

And when you’re ready to move to production, Phenisys supports you every step of the way.