MS Teams Observability
When Teams break, we show you why
Microsoft Teams issues cost the average enterprise 240+ hours in lost productivity every month. Phenisys MS Teams Observability puts near real-time, actionable insights in the hands of your IT teams. Diagnose issues in minutes, not hours.
No dashboards to build. No load to dig through. Just clarity.
Finally, MS Teams performance mystery solved !
See every call detail. Solve every issue instantly
Get immediate clarity on what happened, where, and why—with no back-and-forth.
- Access full diagnostics for every Microsoft Teams call: participants, media streams, errors
- Visualize detailed call timelines and technical metadata for true root cause detection
- Empower IT, helpdesk, and admins to act without relying on expert intervention
Transform Teams data into executive-ready decision
Measure Teams adoption, optimize license ROI, and guide IT decisions.
- Monitor usage by user, department, or location, with flexible segmentation
- Identify adoption blockers and underused licenses
- Proactive anomaly detection stops problems before users notice
- Build better Teams strategies with data, not assumptions
- Native integration with Dynatrace, no agents required on work stations
Prove network innocence, or find the true bottlenecks
Surface real-time KPIs at the site level to prioritize network improvements.
- Dynamic network mapping with geo and Microsoft relay visualization
- Real-time Teams traffic health monitoring by location and subnet
- Direct access to network conditions for faster investigation
- Slash Mean Time to Innocence (MTTI) with evidence, not guesswork
- Seamless collaboration between support and network teams
Up for a demo ?
Please tell us more on you context and we'll be pleased to show you the relevant use cases !
Ready to elevate your Teams observability? Test it now!
Start with a test license. Deploy in minutes. Get real answers within the hour.
Experience what intelligent Microsoft Teams observability can deliver, with Phenisys, your IT teams stay one step ahead.
Simple, scalable pricing
Pay only for the number of active Teams users over the last 30 days. Our blended pricing model rewards volume.
- Blended pricing tiers
- Billing starts from just 500 users
- Interactive calculator to estimate your cost
Actionable Microsoft Teams monitoring tools
Our dedicated agent transforms complex telemetry into intuitive Microsoft Teams monitoring tools. It feeds directly into your preferred observability stack, including Dynatrace or Splunk, with native, deep integration.
From the very first use, the tool reveals performance bottlenecks across your infrastructure, supported by advanced features such as:
- Microsoft Teams performance monitoring through near real-time, waterfall-style timelines;
- Microsoft Teams metrics like jitter, latency, packet loss or device type;
- Smart diagnostics with AI-powered root cause summaries.
These features are designed to drastically reduce mean-time-to-resolution, without requiring advanced technical skills.
Detailed data insights with network metrics
- Comprehensive Insights – Provides detailed insights into the MS Teams user experience, including Apdex-like scores, incident tracking, and troubleshooting tools -such as GeoMaps and waterfalls.
- Network Performance Metrics – Enables exploration of network performance metrics by site, user, and other criteria, offering a deeper understanding of network issues.
- Key Performance Metrics – Delivers key performance metrics for each client site’s network, enabling actionable remediation plans.
Understand key Microsoft Teams performance metrics
The solution provides granular Microsoft Teams performance metrics, mapped per site, user, or subnet. For example, IT teams can:
- Compare performance across WiFi, Ethernet, or VPN users;
- Identify low-quality zones on a map with subnet-level detail;
- Cross-analyze incidents by terminal, OS version, or network route.
These insights are also aggregated into a comprehensive Microsoft Teams health dashboard that helps prioritize remediation actions and detect recurrent anomalies.
Call Record details
With its Microsoft Teams KPI dashboard, you can instantly check call quality evolution after a network upgrade, a software update, or a device policy change.
Provides quick and easy access to Microsoft Teams telemetry without the need for expert intervention, significantly reducing troubleshooting time. Includes call record search based on username, call ID, or quality metrics.
Features waterfall analysis for each call record, including user profiling.
Microsoft service issues
The system includes a Microsoft Teams status dashboard that consolidates Microsoft service health information and allows real-time tracking of upstream outages. In short: you always know if the problem is yours… or Microsoft’s.
It includes a global overview of Microsoft issues impacting your deployment, along with a health status of your Teams app deployment and configuration.
Microsoft Teams Observability – FAQ
- MS Teams Observability refers to the ability to gain real-time visibility into Microsoft Teams performance, usage, and reliability. It enables IT teams to detect issues, understand root causes, and ensure consistent user experience across the organization.
- Unlike Microsoft CQD, which is often complex and limited, Phenisys offers intuitive dashboards, smart diagnostics and almost real-time Microsoft Teams performance metrics accessible to both technical and non-technical teams.
Yes. Our agent is build to enable Microsoft Teams data export and integrates natively with platforms like Dynatrace and Splunk, giving you full control over your Microsoft Teams analytics and reporting. Within these observability platforms, you have access to all the data needed to build your own reports, in addition to the views and analyses provided by our MS Teams Observability application.
- You can monitor a wide range of Microsoft Teams performance metrics, including, for the network alone: jitter, packet loss, latency, device type, and its connectivity (Ethernet or Wi-Fi). We also summarize these network indicators by site. All this data feeds into multiple Teams quality dashboards, and you can also add your own custom dashboards.
- Absolutely. Phenisys designed the interface to be accessible without deep technical expertise. Use cases related to MS Teams quality include audits, call analysis with smart summaries, and waterfall-style visual timelines that make Microsoft Teams metrics easier to interpret for support teams and managers.
- Pricing is based on your number of active Teams users over the last 30 days. We use a scalable, tier-based model that rewards higher usage with lower per-user costs. A calculator is provided on this page.
- Yes. A free test license is available. Setup is quick, and you can start monitoring Microsoft Teams in your environment within hours.
