The observability blog.
Articles, guides and field insights on observability, Dynatrace, OpenTelemetry and contact centers.
Observability at scale: from scoping to team self-sufficiency
From scoping to continuous improvement in operations, field experience on deploying observability and helping teams become self-sufficient.
ReadDiagnose Microsoft Teams incidents in minutes: try MS Teams Observability in Dynatrace (Demo mode)
Microsoft Teams has become a mission-critical tool for enterprises. Strategic meetings, day-to-day collaboration, telephony, contact centers, when Teams performance degrades, the impact is immediate for end users and for IT teams. The issue is not a lack of data.
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Microsoft Teams: the blind spot in your observability strategy
IT teams face it every single day: Microsoft Teams has become the backbone of enterprise collaboration. By 2024, the platform reached 320 million monthly active users continuing the steady growth that began during the pandemic. But mass adoption comes with an unexpected side effect: a surge in support tickets. Choppy audio, frozen video, screen sharing […]
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