The observability blog.
Articles, guides and field insights on observability, Dynatrace, OpenTelemetry and contact centers.
Diagnose Microsoft Teams incidents in minutes: try MS Teams Observability in Dynatrace (Demo mode)
Microsoft Teams has become a mission-critical tool for enterprises. Strategic meetings, day-to-day collaboration, telephony, contact centers, when Teams performance degrades, the impact is immediate for end users and for IT teams. The issue is not a lack of data.
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Call Center Monitoring for Microsoft Teams: essential use cases to understand and improve your calls
A practical guide to clarify usage, balance call flows, and diagnose Teams calls.
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New in Teams Telephony: near real-time call metrology with Microsoft Teams Observability by Phenisys
Microsoft Teams has become the backbone of enterprise communication – for meetings, collaboration, and now full-fledged corporate telephony. But when it comes to call quality, performance metrics, and troubleshooting, most organizations still face the same problem: no clear visibility. That’s exactly what Phenisys is solving with the latest update to Microsoft Teams Observability – introducing […]
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Microsoft Teams: the blind spot in your observability strategy
IT teams face it every single day: Microsoft Teams has become the backbone of enterprise collaboration. By 2024, the platform reached 320 million monthly active users continuing the steady growth that began during the pandemic. But mass adoption comes with an unexpected side effect: a surge in support tickets. Choppy audio, frozen video, screen sharing […]
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